Post Implementation Maintenance and Support

SITCO provides technical support from highly skilled professionals throughout and after the completion of the implementation cycle. This is vital to the success and acceptance of the overall project, helping to stabilize the production environment, resolve any problems and train and assist users..

Upgrade Services

To ensure that your organization is up-to-date in a ever-changing market it is vital to ensure that e-business application modules are as modern as possible. SITCO offers an upgrade solution that is both comprehensive and flexible.

Our upgrade services are established, comprehensive and innovative. SITCO uses an upgrade methodology, specially created to deliver Oracle application upgrades. This methodology requires our staff to go through each of the following steps:

Project Planning

• Applying available fixes and additional application components
• Executing initial upgrade
• Reapply customizations
• Parallel testing
• Post-production support
• We offer the following valuable upgrade services:
• Functional upgrades
• Technical upgrades
• Training and change management
• Post-upgrade testing
• post-upgrade support
• End –user training
• Data migration and data migration management

Migration Assessment

SITCO’s experts assess the source code that needs to be migrated. Based on their analysis,  a project plan will be compiled, focusing on work, time and cost.

Migration Execution

SITCO’s migration process ensures integrity and reliability of migrated data. The migration environment will first be created, after which code base and data will be transferred. Converted code will then be compiled, tested and reviewed.