IP Telephony

‘IP telephony’ refers to a technology that utilizes the Internet Protocol connections to transfer voice, fax and other forms of information and data. By using Avaya’s IP Telephony solutions, our clients can save dramatically on their communication costs, which are considerably higher when using traditional telephone based solutions. Additionally, they will be able to raise their productivity levels as a result of facilitated collaboration and communication between all of the organization’s employees and customers. Avaya’s IP telephony solutions provide for easy integration with existing communication applications and devices in the organization.

Unified Communication (UC) Solutions

SITCO provides a range of Avaya‘s top UC solutions, which are based on IP Telephony and are intended to increase an organization’s communication efficiency and speed. Unified Communications refers to a technology that allows different communication systems and tools in an organization to be integrated together. The different communication tools may include telephony, instant messaging, video, email, and voicemail. These are integrated to deliver a more comprehensive communication tool that allows users to contact anyone, from anywhere in real time and using a multitude of communication devices and methods.

Computer-Telephony Integration (CTI)

Computer Telephony Integration (CTI) is a technology that allows for the integration of multiple contact methods, such as voice, email, web and fax with computer systems. With Avaya’s CTI solutions, phone calls can be managed and initiated through computers. This type of technology is prevalent in call centers and in large corporations where callers are directed to a specific department via a computer system. CTI can be highly versatile and useful as it allows for caller authentication, voice recognition, call and fax processing, as well as voice and video conferencing.